RECOMMENDATION 1: The University should build a solid foundation of IT infrastructure that will help and enable IU to achieve a position of leadership, and to assure that sound fiscal planning permits the maintenance of this infrastructure at state-of-the-art levels.
ACTION 1: The University should build life-cycle replacement funding into its planning at every level of investment in information technology (including personal, departmental, and central systems, and network hardware and software); and UITS should develop a life-cycle replacement model to use where needed in conjunction with its investments in information technology. Implementation should begin immediately, with full funding of life-cycle replacement phased in over a fixed number of years.
ACTION 2: The University should budget a standard amount per year, per FTE to support life-cycle replacement of faculty and staff desktop computers, and to cover the cost of providing local support to that desktop.
ACTION 3: The University's stock of computers should be systematically modernized so that they are all capable of supporting current releases of widely-used software, Web access, and other basic tasks of computation and communication.
ACTION 4: The University should review the market compensation levels for qualified IT professionals at each campus and in their surrounding communities, and seek to make compensation competitive with employment alternatives, within the context of overall University salary goals.
RECOMMENDATION 2: The University should provide students, faculty and staff with reliable access to computing and network services, on the campuses and off. (In the language of today's technology, "No busy signals!")
ACTION 5: The University should provide students, faculty and staff with reliable access to computing, data storage, information and network services, on the campuses and off.
RECOMMENDATION 3: Appropriate incentives and support should be established so that faculty and staff are encouraged in the creative use and application of information technology for teaching, research, and service.
ACTION 6: The Deans in each school should ask their faculty policy committees to review tenure and promotion guidelines to see whether they discourage creative activity involving the application of information technology, and refine these guidelines as necessary in a manner consistent with the mission and standards of excellence of the school.
ACTION 7: The University should review its current systems of faculty fellowships and staff development grants, with the aim of expanding these to offer financial support for the design, development, or innovative application of information technology to teaching, research and service, including the use of information technology in creative activity and the design of instructional materials to advance learning.
ACTION 8: Schools across the University should be encouraged to provide more resources for maintenance and training for departmental and school computing environments. They should work creatively and in collaboration with UITS to train, retain and distribute knowledgeable individuals to maintain distributed server and desktop systems (UNIX, NT, MacOS, etc.).
ACTION 9: Specific action should be taken to locate improved workspaces for UITS staff at IUPUI, and to bring UITS staff at IUB onto campus and thus more accessible.
ACTION 10: The University should continue to support the efforts to educate and certify IT professionals in needed functional areas of the profession. These programs should be expanded to reach a wider University audience, especially on the IUPUI and regional campuses.
RECOMMENDATION 4: Indiana University should assume a position of worldwide leadership in the use of information technology to facilitate and enhance teaching and learning.
ACTION 11: The Teaching and Learning Technology Lab and the Center for Teaching & Learning should be expanded, and new services developed where needed, to offer a standard level teaching support services for all faculty at IUB, IUPUI, and the regional campuses.
ACTION 12: To support course tools development and initiatives in distributed education, UITS (through its Advanced Information Technology Laboratory) should evaluate Web-based and other network-based learning environments and offer faculty a comprehensive set of options to easily create, edit, revise and maintain online course material.
ACTION 13: The University should offer, on a selective basis, intensive help in developing instructional material - for delivery to IU students, for eventual offering as a marketable IU product, or both.
ACTION 14: The University should provide overall guidelines and direct support to help facilitate relationships with publishers for the commercial development and marketing of technology-based instructional materials.
ACTION 15: UITS should evaluate the opportunities to partner with faculty in the sciences to experiment with simulation-based laboratory courses, and should be alert to other possible partnerships for the enhancement of instruction through simulation and visualization.
ACTION 16: To support existing and emerging faculty initiatives in basic skills education, the University should explore the use of IT to aid in the teaching of these basic skills.
ACTION 17: UITS, with the new Associate Vice President for Distributed Education, should help coordinate initiatives in distributed education, by helping departments and schools implement new programs, without duplicating existing services. UITS should continue to assist programs of distributed education, helping to identify supported and supportable technologies that can satisfy their complex requirements.
ACTION 18: UITS should ensure an available and reliable infrastructure of networks, servers, storage, and applications for the support of online courses and other new learning experiences.
ACTION 19: UITS should initiate changes to university information systems that improve the quality of instruction, service to students, or manageability of the distributed education program itself.
ACTION 20: UITS and other units, including classroom and technology support providers, should develop plans to adapt the Leveraged Support Model to the support of instructional technology, student technology, and Web development more generally.
ACTION 21: Beginning immediately, all planning and renovation of classrooms and other teaching spaces should evaluate and incorporate information technology needs. The costs of information technology identified in prior planning efforts as well as future efforts, should be fully base funded to provide for acquiring and installing equipment, as well as for maintenance, repair, life-cycle replacement, and support.
ACTION 22: UITS, in partnership with the appropriate campus offices and committees, should continue to provide leadership in campus planning for classroom technology, leadership on classroom technology design, and coordination of classroom technology use.
ACTION 23: UITS should work with Human Resources and other IU departments to explore ways of using teaching and learning technologies for the training and development needs of IU staff and faculty. Also, Human Resources should develop actions, in cooperation with UITS and other units, to improve staff access to (and use of) technology training.
ACTION 24: The core campuses should collaborate to create an interdepartmental advisory group that will provide advice and guidance on assessment and planning for assessment.
ACTION 25: Faculty who participate in university-funded programs which support innovative applications of technology in teaching and learning should have access to the expertise and support resources needed to carry out an assessment of their project.
ACTION 26: A program of applied research in teaching and learning with technology should be considered as a means of identifying faculty and student needs, and identifying opportunities for improving teaching and learning.
RECOMMENDATION 5: In support of research, UITS should provide broad support for basic collaboration technologies and begin implementing more advanced technologies. UITS should provide advanced data storage and management services to researchers. The University should continue its commitment to high performance computing and computation, so as to contribute to and benefit from initiatives to develop a national computational grid.
ACTION 27: UITS should launch an aggressive program to systematically evaluate and deploy across the University state-of-the-art tools and infrastructure that can support collaboration within the University, nationally and globally.
ACTION 28: UITS should explore and deploy advanced and experimental collaborative technologies within the University's production information technology environment, first as prototypes and then if successful, more broadly.
ACTION 29: In order to maintain its position of leadership in the constantly changing field of high performance computing, the University should plan to continuously upgrade and replace its high-performance computing facilities to keep them at a level that satisfies the increasing demand for computational power.
ACTION 30: The University needs to provide facilities and support for computationally and data-intensive research, for non-traditional areas such as the arts and humanities, as well as for the more traditional areas of scientific computation.
ACTION 31: The University should plan to evolve its high performance computing and communications infrastructure so it has the features to be compatible with and can participate in the emerging national computational grid.
ACTION 32: The University should evaluate and acquire high-capacity storage systems, capable of managing very large data volumes from research instruments, remote sensors, and other data-gathering facilities.
ACTION 33: The University through UITS should provide support for a wider range of research software including database systems, text-based and text-markup tools, scientific text processing systems, and software for statistical analysis. UITS should investigate the possibilities for enterprise-wide agreements for software acquisitions similar to the Microsoft Enterprise License Agreement.
ACTION 34: UITS should participate with faculty on major research initiatives involving information technology, where it is appropriate and of institutional advantage. Further, UITS should provide proactive encouragement and supportive services that create opportunities where faculty from diverse disciplines might come together on collaborative projects involving information technology.
RECOMMENDATION 6: University-wide prioritization, coordination, oversight and planning are required in the implementation and development of institutional information systems. In order for these systems to work together in a seamless manner and accommodate an ever-increasing number of users, UIS should implement common interfaces and a common information delivery environment that facilitate their integrated use. A new Student Information System should be a top University priority.
ACTION 35: The Office of the Vice President for Information Technology should establish an effective mechanism for overall prioritization, coordination and oversight of planning for the development and life-cycle replacement of University information systems.
ACTION 36: IU should implement as soon as possible a new Student Information System in a way that integrates identified best practices in providing services to student and is adaptable to future changes.
ACTION 37: UITS, working with the users of IU's administrative systems, should develop a common interface environment that will suppor the efficient and effective accomplishment of the day-to-day administrative tasks of the University.
ACTION 38: UITS should enhance its current information and IT architectures to include the use of "thin client" technologies, and employ multi-tiered architectures in future software development.
ACTION 39: UITS should develop a consolidated information delivery environment, leveraging technologies already in use and expanding on these with newer tools. And UITS should complete implementation of an enterprise-wide data warehouse environment, currently in progress, to support university data access and information about this data. The participation of information users and all units affected is essential.
ACTION 40: OVPIT should reconvene the Committee on Institutional Data and conduct regular meetings with the goal of defining data administration and access policies for institutional data.
ACTION 41: The UIS Division must continue the Year 2000 readiness initiative. This work must be completed according to a demanding timeline or the business systems of the University will fail.
ACTION 42: UITS should complete a disaster recovery plan with increasing levels of recovery based on systems priorities.
ACTION 43: UITS should implement massive storage technology for storage of the University's institutional data, migrate tapes over time to the new environment, and integrate this technology with database management systems to support image, sound and video data types.
ACTION 44: UITS should incorporate user-centered design techniques and Usability Lab testing into all major systems development projects.
ACTION 45: The UIS Division and the Advanced Information Technology Laboratory should continue evaluation and experimentation that will keep IU on the leading edge of new information systems technologies to be employed in the University's business systems.
RECOMMENDATION 7: The University should accelerate planning for a converged telecommunications infrastructure. The University and campuses must ensure that there is appropriate funding for telecommunications services and infrastructure in the base. Specific attention must be given to improving the state of the inter-campus networks, planning for and deployment of adequate commodity Internet connectivity, a university-wide base level of campus telecommunications connectivity, advanced networking infrastructure and applications, wireless networks and support for multimedia and streaming media.
ACTION 46: UITS should accelerate planning for a converged telecommunications infrastructure that aims to maximize the benefits to IU of this emerging technology direction. It should be accompanied by an aggressive program of testing and trialling of new "converged" technologies.
ACTION 47: The University as a whole and the campuses individually should establish base funding for the life-cycle replacement and ongoing development of telecommunications services and infrastructure.
ACTION 48: A five year plan for the University's intercampus networks and commodity Internet connectivity should be immediately developed, funded and implemented.
ACTION 49: A uniform base level of telecommunications connectivity and standards should be defined, communicated, and where necessary, implemented for all campuses.
ACTION 50: The University should consider implementing a network architecture that supports separately production and advanced network applications.
ACTION 51: Implementation should begin for a university-wide wireless network, initially through a trial with a School.
ACTION 52: The networking demands due to the increasing use of multimedia applications should be addressed as the University network continues to develop.
ACTION 53: The University should begin the production deployment of streaming media services such as videoconferencing and video and audio stores. It should ensure that support is provided for quality of service on the University networks to ensure that emerging instructional and research applications relying on interactive or streaming media (including digital libraries and distributed education) can have consistent and acceptable performance.
RECOMMENDATION 8: IU must provide the information technology tools, infrastructure and support services so that students may effectively engage in learning and research, appropriate to their various academic disciplines and areas of study. IT support for students should include technology support centers and a computing environment that is seamless across boundaries of campus, home, residence hall, and community.
ACTION 54: UITS, with the departments, schools and campuses, should develop a model for student technology support that provides:
ACTION 55: UITS should work with the Halls of Residence and Residence Life, at IUB and IUPUI, to provide students with a seamlessly integrated computing environment, available on campus, in the residence halls, including academic support centers, or from remote locations.
ACTION 56: Housing on the IUPUI campus should be planned carefully with involvement of UITS and others, to ensure that it is developed as a premier living and learning community, making effective use of technology for student learning.
ACTION 57: UITS, in partnership with Halls of Residence and Residence Life, should develop a program to provide teaching and learning technology and support services in one or more selected residence halls, as one part of an on-campus pilot in distributed learning.
ACTION 58: IU should consider a program of incentives to increase student ownership of computers, including some combination of direct financial assistance, negotiation of institutional discounts for student purchases, on-campus sales and support, and encouragement from the highest levels of the University. IU should further evaluate programs that would require computer ownership for all students.
RECOMMENDATION 9: The University should build upon and expand its digital library program, and develop the digital library infrastructure needed to support research, teaching and learning.
ACTION 59: The University should develop a program of digital library research, and engage in national initiatives, to address the issues of innovative user services, creation and management of digital collections, the federation of distributed digital libraries, and the design of digital library systems.
ACTION 60: The University should develop a digital library infrastructure that will provide a common technical and organizational base for new and ongoing digital library programs.
ACTION 61: The University Libraries, with UITS, should provide students, faculty and staff at all campuses with convenient and reliable access to a comprehensive and coordinated collection of electronic information resources, on the campuses and off.
ACTION 62: The University should develop within its digital library program an "electronic reserve" service so that faculty can assemble and make available content in all media and formats: text, image, audio, or video; published or unpublished; digitized representation or original digital artifact; etc.
ACTION 63: The University should establish sound funding for existing digital library initiatives (including
Variations, LETRS, IMDS, others), and should provide support for other digital library projects of merit that are advanced in the years ahead.
ACTION 64: UITS, in partnership with the University Archives, Internal Audit, the Committee of Data Stewards, and others should develop a program to assure preservation of electronic institutional records.
ACTION 65: UITS, in partnership with the University Libraries, University Archives, and others should evaluate technologies and propose methods and standards to protect digital materials against media deterioration and technological obsolescence.
RECOMMENDATION 10: The University, with leadership from the OVPIT, must continue to develop policies and implement procedures that protect the security of IU's information technology resources and institutional data, safeguard personal privacy, and respect intellectual property rights, while at the same time promoting two traditional university values associated with academic freedom: access to information and freedom of discourse.
ACTION 66: The University should develop clear and forceful policies to address the management and protection of information and the security of IT resources.
ACTION 67: UITS, with the Committee on Institutional Data and others in the University community, should develop security mechanisms that properly enact institutional policy. Implementation of these security mechanisms should include risk assessment, audit and controls, and education and awareness. UITS should focus special attention on providing reliable authentication and access management systems that are standards-based and widely accepted.
ACTION 68: UITS should collaborate with the Copyright Management Center on developing policies and programs that advance the use of information technology and information resources, especially in areas of teaching and research, while limiting the University's liability exposure regarding intellectual property rights.
Appendix C  |  Table of Contents
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