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Services and Support  |
|
UCS Services FY 96-97 Costs
| Service |
Annual
Cost |
Unit
Cost/Level |
Unit
Cost/Level |
User
Satisfaction |
| Overall user satisfaction
with UCS services |
95.9% |
| 1.
Account Administration |
$180,084 |
$.91/userid/year
197,763 userids |
$3.74/action
48,131 actions on accounts |
94.4%* |
| 2.
Authentication Services |
$87,541 |
$15.38/SafeWord card
5,692 SafeWord cards distributed |
$0.44/userid/year
197,763 userids |
NA |
| 3.
Business Process Reengineering |
$53,144 |
(All research and
development at this point) |
NA |
| 4.
CICA: |
$393,372 |
|
|
86.1% |
General Programming & Workstation Consulting
| $104,567 |
$48.93/hour
2,137 hours |
$3,485.57/project
30 projects |
|
Instructional Media Development
| $70,194 |
$31.91/hour
2,200 hours |
$7,019.40/project
10 projects |
|
Media Services (audio, video, scanning,
cd production)
| $86,656 |
$43.33/hour
2,000 hours |
$866.56/project
100 projects |
|
|
| $35,697 |
$35.70/hour
1,000 hours |
$1,784.85/project
20 projects |
|
|
| $96,258 |
$36.32/hour
2,650 hours |
$1,925.16/project
50 projects |
|
| 5.
Classroom/Lab Computing Technology |
$647,989 |
$20.96/student served
30,909 students served |
|
NA |
| 6.
Computing Infrastructure (DCIM, etc.) |
$16,454 |
0.08/userid/year
197,763 userids |
|
NA |
| 7.
Conferencing |
$13,016 |
$1.78/user/year
7,317 defined users |
$123.96/conference
105 conferences |
NA |
| 8.
Data Archival/Retrieval |
$97,606 |
$97.61/GB
1,000 GB |
|
NA |
| 9.
Database Administration |
$300,801 |
$12.22/database object
24,616 database objects |
$4,010.68/model/year
75 models |
NA |
| 10.
Database/Data Management Support |
$467,837 |
$60.37/user/year
7,750 users |
$167.08/system
2,800 distributed DB systems |
91% |
| |
|
$4,678.37/contact
100 DBA contacts |
|
|
| 11.
Decision Support Systems |
$840,861 |
$622.86/account/year
1,350 accounts |
$0.0011/input/output
790,626,524 inputs/outputs processed |
NA |
| |
|
$2,517.55/datastructure/year
334 datastructures |
|
|
| 12.
Departmental Computing (NCI grants) |
$1,063,727 |
$2,659.32/workstation
400 faculty/staff workstations |
|
NA |
| 13.
Departmental Computing Support Delivery: |
$997,662 |
|
|
|
Advising and Departmental Services
| $344,117 |
$52.90/faculty & staff/year
6,505 faculty & staff |
$1,433.82/dept/center/institute
240 depts, centers and institutes |
83% |
| |
|
$1,720.59/LSP/year
200 Leverage Support Providers |
|
|
Distributed Support Infrastructure (PICS)
| $412,280 |
$63.38/faculty & staff/year
6,505 faculty & staff |
$1,717.83/dept/center/institute
240 depts, centers and institutes |
NA |
| |
|
$2,061.40/LSP/year
200 Leverage Support Providers |
|
|
Hardware/Software Acquisition Consulting
| $143,940 |
$22.13/faculty & staff/year
6,505 faculty & staff |
$599.75/dept/center/institute
240 depts, centers and institutes |
97%* |
| |
|
$719.70/LSP/year
200 Leverage Support Providers |
|
|
Infrastructure Application & Technology
Assessment
| $97,325 |
$14.96/faculty & staff/year
6,505 faculty & staff |
$405.52 per dept/center/institute
240 depts, centers and institutes |
NA |
| |
|
$486.63/LSP/year
200 Leverage Support Providers |
|
|
| 14.
Education Program: |
$648,491 |
|
|
92.9% |
Education/Certification
(ED/Cert) Programs
| $185,825 |
$433.16/student
429 students |
$7,742.71/class
24 classes held |
|
| |
|
$221.22/hour
840 hours of instruction |
|
|
General Computing Classes
| $191,114 |
$33.22/student
5,753 students |
$650.05/class
294 classes held |
|
| |
|
$162.51/hour
1,176 hours of instruction |
|
|
|
| $10,835 |
$15.07/student
719 students |
$401.30/class
27 classes held |
|
| |
|
$8.50/hour
1,275 hours of instruction |
|
|
|
| $239,381 |
$35.63/student
6,718 students |
$633.28/class
378 classes held |
|
| |
|
$316.64/hour
756 hours of instruction |
|
|
|
| $21,336 |
$4.03/student
5,298 students |
$391.76/course
87 courses offered |
|
| 15.
Electronic Lockers |
$276,826 |
$11.06/user/year
25,029 users |
$3,379.64/GB/year
82 GB capacity |
89.5% |
| 16.
Electronic Text Resource Service: |
$137,510 |
|
|
97.1% |
|
| $19,526 |
$10.46/contact
1,866 contacts |
|
|
|
| $6,631 |
$49.86/contact
133 contacts |
|
|
On-line Information Resources
| $52,350 |
$0.14/access
380,574 Web/Gopher accesses |
|
|
Public Workstation Access
| $59,003 |
$31.79/use
1,856 uses |
|
|
17.
Financial & Human Resources
Systems (FIS, HRIS, etc.) |
$2,155,152 |
$0.0934/transaction
23,079,000 on-line transactions |
$307.70/hour
7,004 development hours |
90.4% |
| 18.
Global Name Space Management |
$92,038 |
$0.47/userid/year
197,763 userids |
|
NA |
| 19.
Information Retrieval (InfoCenter) |
$731,085 |
$694.29/account/year
1,053 accounts |
$2.30/query
318,215 queries run |
91.7% |
| |
|
$398.85/dataset/year
1,833 datasets |
|
|
| 20.
Instructional Technology Support/TLTL |
$371,656 |
$113.61/contact
3,271 contacts |
$41.56/hour
8,942 hours |
100% |
| |
|
$1,324.98/project
281 projects |
|
|
| 21.
Instructional Computing |
$211,992 |
$13.94/account/year
15,206 instructional accounts |
|
95.1%* |
| 22.
Library Systems |
$1,211,463 |
$0.0117/transaction
103,814,000 on-line transactions |
$227.38/hour
5,328 development hours |
92.3% |
| 23.
Listserv |
$60,792 |
$0.87/subscriber/year
69,633 subscribers |
$416.38/list
146 lists |
86.1% |
| 24.
Messaging/Electronic Mail |
$414,062 |
$0.0013/message
307,613,497 messages delivered |
$8.96/account/year
46,222 mail accounts |
96.9% |
| |
|
$0.33/MB
1,258,321 MB received |
|
|
| 25.
Microsoft NT Technology Deployment |
$199,936 |
$95.21/workstation/server
2,100 workstations/servers |
|
NA |
| 26.
Networks: |
$4,054,196 |
|
|
|
Integrated Network Services
| $1,406,489 |
(Statistics being compiled) |
|
NA |
|
| $495,902 |
$0.0072/1000 packets
68,796,000,000 packets |
|
96.9%* |
|
| $972,163 |
$0.0023/1000 packets
428,198,400,000 packets |
$52.47/connection/year
18,529 network connections |
96.9% |
|
| $454,777 |
$0.0117/1000 packets
38,745,000,000 packets |
|
NA |
|
| $174,244 |
$849.97/LAN/year
205 IUB LANs |
|
81.4% |
|
| $550,621 |
$0.06/call
9,750,000 calls answered |
|
NA |
| 27.
Newsgroups |
$33,751 |
$0.0082/connection
4,137,275 IUB reader connections |
$0.0004/article read
85,954,135 articles read |
88.9% |
| 28.
Other Applications |
$424,816 |
$82.83/hour
5,129 development hours |
|
NA |
| 29.
Printing and Other Output |
$353,144 |
$0.27/job printed
1,289,408 jobs printed |
$1,765.72/print queue
200 print queues |
NA |
| 30.
Publications/Documentation: |
$376,577 |
|
|
|
Electronic Publications Design
| $110,121 |
$0.15/document
757,000 documents distributed |
$556.17/document
198 Web documents produced |
93.1% |
|
| $116,332 |
$1.35/document
86,000 documents distributed |
|
90% |
|
| $150,124 |
$1.47/document
102,000 documents distributed |
|
90% |
| 31.
Research Computing |
$1,325,469 |
$1,204.97/account/year
1,100 accounts |
$6.63/CPU hour
200,036 CPU hours used |
95.7%* |
| 32.
Security Administration |
$199,837 |
$1.01/userid/year
197,763 userids |
$5,124.03 per product/system
39 products/systems acted on |
NA |
| |
|
$12,489.81/project
16 projects worked on |
|
|
| 33.
Software Site-License (NOVELL) |
$371,596 |
$3.38/Fac/Staff/Student
109,949 Faculty/Staff/Students |
|
NA |
| 34.
Stat & Math Center: |
$253,601 |
|
|
96.6% |
|
| $47,460 |
$1,695.00/contact
28 contacts |
|
|
Hardware/Software
Acquisition Consulting
| $43,443 |
$65.82/contact
660 contacts |
|
|
On-line Information Resources
| $61,415 |
$0.42/contact
147,961 contacts |
|
|
Telephone, E-Mail & Other Walk-in Consulting
| $101,283 |
$28.28/contact
3,582 contacts |
|
|
| 35.
Student Computing Facilities (Clusters): |
$4,421,766 |
|
|
|
|
| $1,032,815 |
$0.33/seat/hour
3,118,293 seat/hours |
$1.32/contact
780,000 contacts |
92% |
| |
|
$29.76/student/year
34,700 IUB Students (IU Fact book) |
|
|
|
| $2,506,385 |
$0.44/seat/hour
5,666,541 seat/hours |
$2,360.06/seat/year
1,062 seats |
90.2% |
| |
|
$72.23/student/year
34,700 IUB Students (IU Fact Book) |
|
|
|
| $882,566 |
$0.16/seat/hour
5,666,541 seat/hours |
$831.04/seat/year
1,062 seats |
94.2% |
| |
|
$25.43/student/year
34,700 IUB Students (IU Fact Book) |
|
|
| 36.
Student Systems (Registration, FAMS, etc.) |
$2,116,116 |
$0.0327/transaction
64,692,000 on-line transactions |
$122.94/hour
17,213 development hours |
83.7% |
| 37.
Supercomputing |
$886,539 |
|
|
95.7 |
|
| $100,611 |
$0.13/node hour
803,712 node hours utilized |
|
|
SCAAMP (OIT contribution to partnership)
| $230,141 |
$2,739.77/account
84 accounts by end of FY97 |
|
|
|
| $555,787 |
$6,616.51/account
84 accounts by end of FY97 |
|
|
| 38.
Support Center: |
$1,136,658 |
|
|
|
|
| $135,498 |
$10.95/contact
12,369 contacts |
$59.04/business hour
2,295 business hours |
NA |
|
| $45,373 |
$69.91/contact
649 contacts |
$20.83/business hour
2,178 business hours |
NA |
|
| $448,672 |
$0.28/Web hit
1,588,162 Web hits |
$51.22/business hour
8,760 business hours |
87.1% |
|
| $303,645 |
$4.67/contact
64,975 contacts |
$132.31/business hour
2,295 business hours |
81.4% |
|
| $203,470 |
$3.66/contact
55,600 contacts |
$92.32/business hour
2,204 business hours |
93.1% |
| 39.
University Telecommunications: |
$305,558 |
|
|
NA |
Voice Systems Design Support
| $139,667 |
$62.35/hour
2,240 hours |
|
|
|
| $165,891 |
$65.83/hour
2,520 hours |
|
|
| 40.
Unix Workstation Support |
$247,742 |
|
|
83.8% |
|
| $106,480 |
$118.31/contact
900 contacts |
|
|
Hardware/Software Acquisition Consulting
| $28,698 |
$191.32/contact
150 contacts |
|
|
On-line Information Resources
| $52,419 |
$0.0105/Web hit
5,000,000 Web hits |
|
|
Telephone, E-mail & Other Walk-in Consulting
| $60,145 |
$40.10/contact
1,500 contacts |
|
|
| 41.
Usability Testing |
$66,431 |
$121.22/hour
548 hours |
$558.24/session
119 sessions conducted |
NA |
| |
|
$7,381.22/project
9 projects |
|
|
| 42.
WWW/Gopher/FTP |
$446,724 |
$0.0045/access
100,000,000 accesses to central servers |
$501.94/account/year
890 information provider accounts |
97.8% |
| |
|
$49.09/contact
9,100 information provider contacts |
|
|
| TOTAL |
$28,691,618 |
|
|
|
| *Account Administration
satisfaction rating is specific to online UCS sign up
system for computer accounts. |
*Departmental Computing
Support Delivery: Hardware/Software Acquisition Consulting
satisfaction rating is specific
to ACCESS Microcenter. |
| *Instructional and
Research Computing satisfaction rating is the overall
rating for shared academic computing systems. |
| *Networks: Internet
satisfaction rating is specific to Internet electronic
mail. |
|
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