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Services and Support  |
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UCS Services and Projected Costs FY
95-96
| Service |
Annual Cost |
Unit Cost/Level |
Unit Cost/Level |
Satis |
| Account Administration |
$216,077 |
$2.70/userid/year
80,000 userids |
$3.28/action
65,800 actions on accounts |
NA |
Applications Development
Infrastructure |
$521,042 |
$0.0025/transaction
205,532,000 on-line transactions |
$11.33/hour
45,999 development hours |
NA |
| Authentication Services |
$54,030 |
$10.33/SafeWord card/year
5,230 SafeWord cards |
|
NA |
| Business Process Reengineering |
$84,609 |
All Research & Development |
NA |
| CICA Total |
$429,559 |
|
|
NA |
General
Programming Consulting |
$27,153 |
$20.73/hour
1,310 hours |
$754.25/project
36 projects |
NA |
Graphics Software
Programming Support |
$8,963 |
$61.39/hour
146 hours |
$896.30/project
10 projects |
NA |
| Instructional Media Development |
$142,744 |
$51.61/hour
2,766 hours |
$17,843.00/project
8 projects |
NA |
Media Services
(scanning,cd prod,audio,etc.) |
$32,180 |
$27.62/hour
1,165 hours |
$103.81/project
310 projects |
92% |
Technology
Exploration |
$25,283 |
$34.73/hour
728 hours |
$2,106.92/project
12 projects |
NA |
Video production,editing,
& post production |
$34,007 |
$38.91/hour
874 hours |
$1,700.35/project
20 projects |
NA |
Visualization
Consulting |
$159,229 |
$45.57/hour
3,494 hours |
$3,184.58/project
50 projects |
NA |
| Classroom/Lab Computing Technology |
$996,479 |
$14.76/student served
67,503 students served |
|
NA |
| Computing Infrastructure (DCIM,
etc) |
$224,784 |
$2.81/userid/year
80,000 userids |
$44,956.80/project
5 projects |
NA |
| Conferencing |
$246,239 |
$30.40/user
8,100 users |
$1,698.20/conference
145 conferences |
NA |
| Data Archival/Retrieval |
$75,288 |
$37.64/GB
2,000 GB |
|
NA |
| Database Administration |
$229,686 |
$12.01/DB object
19,128 DB objects |
$7,656.20/server/year
30 servers |
NA |
|
|
$3,062.48/model/year
75 models |
|
NA |
| Database/Data Management Support |
$279,012 |
$62.00/user/year
4,500 users |
$116.26/system/year
2,400 systems |
NA |
|
|
$1,860.08/contact
150 contacts |
|
NA |
| Decision Support Systems |
$1,047,145 |
$1,903.90/account/year
550 accounts |
$10.10/job step
103,680 job steps |
NA |
|
|
$10,166.46/dataset/year
103 datasets |
|
NA |
| Departmental Computing Support
Delivery Total |
$1,019,327 |
|
|
NA |
Advising &
Departmental Services |
$226,027 |
$34.64/Faculty/Staff/year
6,525 Faculty/Staff |
$941.78/department/year
240 departments |
NA |
|
|
$1,130.14/LSP/year
200 Leverage Support Providers |
|
NA |
Distributed Support
Infrastructure |
$478,711 |
$73.37/Faculty/Staff/year
6,525 Faculty/Staff |
$1,994.63/department/year
240 departments |
NA |
|
|
$2,393.56/LSP/year
200 Leverage Support Providers |
|
NA |
Distributed Support
Programs |
$15,612 |
$2.39/Faculty/Staff/year
6,525 Faculty/Staff |
$65.05/department/year
240 departments |
NA |
|
|
$78.06/LSP/year
200 Leverage Support Providers |
|
NA |
Hardware/Software
Acquisition Consulting |
$98,559 |
$15.10/Faculty/Staff/year
6,525 Faculty/Staff |
$410.66/department/year
240 departments |
NA |
|
|
$492.80/LSP/year
200 Leverage Support Providers |
|
NA |
Infrastructure
Application & Technology
Assessment |
$200,418 |
$30.72/Faculty/Staff/year
6,525 Faculty/Staff |
$835.08/department/year
240 departments |
NA |
|
|
$1,002.09/LSP/year
200 Leverage Support Providers |
|
NA |
| Departmental Computing (NCI
grants) |
$939,310 |
$47.35/students served
19,836 students served |
|
NA |
| Education Program Total |
$634,722 |
|
|
NA |
Education/Certification
(Ed/Cert) Programs |
$150,057 |
$312.62/student
480 students |
$3,751.43/class
40 classes |
90% |
|
|
$133.98/hour
1,120 hours of instruction |
|
NA |
General Computing
Classes |
$195,291 |
$26.26/student
7,438 students |
$564.42/class
346 classes |
NA |
|
|
$127.81/hour
1,528 hours of instruction |
|
NA |
| InfoShares |
$32,124 |
$25.91/student
1,240 students |
$518.13/class
62 classes |
NA |
|
|
$172.71/hour
186 hours of instruction |
|
NA |
| Jumpstart classes |
$225,126 |
$16.11/student
13,970 students |
$307.13/class
733 classes |
NA |
|
|
$1,541.96/hour
146 hours of instruction |
|
NA |
| Self-study programs |
$32,124 |
$59.49/student
540 students |
$391.76/course
82 courses offered |
NA |
| Electronic Lockers |
$399,935 |
$18.18/user/year
22,000 users |
$1,904.45/GB/year
210 GB |
NA |
| Electronic Text Resource Service
(LETRS) Total |
$209,844 |
|
|
NA |
| Consulting |
$48,444 |
$24.29/contact
1,994 contacts |
|
NA |
| Education |
$25,397 |
$126.99/contact
200 contacts |
|
NA |
On-line Information
Resources |
$50,270 |
$0.93/access
54,032 Web/Gopher accesses |
|
NA |
Public Workstation
Access |
$85,733 |
$43.00/use
1,994 uses |
|
NA |
| Financial Systems (FIS, Payroll,
TOPS, etc) |
$1,733,270 |
$0.0646/transaction
26,844,000 on-line transactions |
$104.53/hour
16,581 development hours |
92% |
| Global Name Space Management |
$70,998 |
$0.89/userid/year
80,000 userids |
|
NA |
| Information Retrieval (InfoCenter) |
$452,654 |
$405.97/account/year
1,115 accounts |
$1.47/query
307,824 queries |
NA |
|
|
$278.56/dataset/year
1,625 datasets |
|
NA |
| Instructional Technology Support/TLTL |
$323,868 |
$144.45/contact
2,242 contacts |
$51.23/hour
6,322 hours |
NA |
|
|
$2,233.57/project
145 projects |
|
90% |
| Instructional Computing (INSTRUCT) |
$744,879 |
$65.98/account/year
11,289 instructional accounts |
|
NA |
| Library Systems |
$1,084,703 |
$0.0097/transaction
111,968,000 on-line transactions |
$138.07/hour
7,856 development hours |
92% |
| ListServ |
$69,996 |
$1.46/subscriber/year
48,000 subscribers |
$583.30/list/year
120 lists |
93% |
| Messaging/Electronic Mail |
$461,155 |
$0.0046/message
100,000,000 messages delivered |
$7.15/account/year
64,480 accounts |
91% |
|
|
$2.53/MB
182,000 MB received |
|
NA |
| Network Total |
$2,119,773 |
|
|
NA |
| Internet |
$116,453 |
$0.0024/1000 packets
48,322,310,400 packets |
|
97% |
| IUBnet |
$1,153,320 |
$0.0030/1000 packets
379,093,478,400 packets |
$82.33/connection/year
14,009 network connections |
93% |
| IUnet |
$752,987 |
$0.0325/1000 packets
23,194,080,000 packets |
|
NA |
| LANs |
$97,013 |
$485.07/LAN/year
200 IUB LANs |
|
NA |
| Newsgroups |
$23,062 |
$0.0001/article
218,400,000 articles processed |
$0.36/account/year
64,480 mail accounts |
NA |
| Other Applications |
$284,899 |
$54.68/hour
5,210 development hours |
|
NA |
| Printing and Other Output |
$147,160 |
$459.88/printing event
320 printing events |
|
NA |
| Publications/Documentation
Total |
$483,524 |
|
|
NA |
Electronic Publications
Design |
$173,573 |
$899.34/document
193 Web documents produced |
|
NA |
| Public Information |
$153,484 |
$1.69/document
91,000 documents distributed |
|
NA |
| Technical Documentation |
$156,467 |
$1.03/document
152,000 documents distributed |
|
NA |
| Research Computing |
$849,155 |
$849.16/account/year
1,000 accounts |
$424.58/MIP
2,000 MIPS |
92% |
| Security Administration |
$169,832 |
$2.12/userid/year
80,000 userids |
$5,307.25/product/system
32 product/systems acted on |
NA |
|
|
$16,983.20/project
10 projects |
|
NA |
| Stat & Math Center |
$424,504 |
|
|
NA |
| Extended Consulting |
$63,723 |
$2,548.91/contact
25 contacts |
|
NA |
Hardware/Software
Acquisition Consulting |
$109,608 |
$182.68/contact
600 contacts |
|
NA |
On-line Information
Resources |
$63,722 |
$88.50/Web/Gopher hit
720 Web/Gopher hits |
|
NA |
| Telephone Consulting |
$109,609 |
$89.84/contact
1,220 contacts |
|
NA |
| Walk-in Consulting |
$77,843 |
$99.80/contact
780 contacts |
|
NA |
| Student Computing Facilities
(Clusters) Total |
$3,266,475 |
|
|
NA |
| Consulting |
$829,044 |
$10.63/hour
78,000 hours |
$1.06/contact
780,000 contacts |
NA |
|
|
$23.29/student/year
35,594 IUB Students
(IU Fact Book) |
|
NA |
| Hardware |
$1,989,487 |
$2,120.99/seat/year
938 seats |
$0.47/seat/hour
4,270,604 seat/hours |
97% |
|
|
$55.89/student/year
35,594 IUB students |
|
97% |
| Software |
$447,944 |
$477.55/seat/year
938 seats |
$0.10/seat/hour
4,270,604 seat/hours |
97% |
|
|
$12.58/student/year
35,594 IUB students |
|
97% |
| Student Systems (Registration,
FAMS, etc.) |
$1,226,292 |
$0.0184/transaction
66,720,000 on-line transactions |
$73.64/hour
16,652 development hours |
92% |
| Supercomputing (Paragon) |
$123,352 |
$0.16/node hour
754,790 node hours utilized |
|
NA |
| Support Center Total |
$960,702 |
|
|
NA |
| E-mail/Knowledgebase |
$273,182 |
$0.26/contact
1,056,000 contacts |
$31.19/business hour
8,760 business hours |
89% |
| Extended Consulting |
$172,868 |
$43.22/contact
4,000 contacts |
$84.74/business hour
2,040 business hours |
NA |
| Telephone Consulting |
$413,897 |
$4.51/contact
91,800 contacts |
$206.95/business hour
2,000 business hours |
87% |
| Walk-in Consulting |
$100,755 |
$1.57/contact
64,000 contacts |
$49.39/business hour
2,040 business hours |
NA |
| University Telecommunications
Total |
$345,122 |
|
|
NA |
Voice Systems
Design Support |
$168,669 |
$75.30/hour
2,240 hours |
|
NA |
| Telecom Consulting |
$176,453 |
$70.02/hour
2,520 hours |
|
NA |
| Unix Workstation Support Total |
$464,620 |
|
|
NA |
| Extended Consulting |
$161,623 |
$179.58/contact
900 contacts |
|
NA |
Hardware/Software
Acquisition Consulting |
$69,089 |
$87.23/contact
792 contacts |
|
NA |
On-line Information
Resources |
$95,216 |
$0.31/Web/FTP server hit
305,000 Web/FTP hits |
|
86% |
| Telephone Consulting |
$109,912 |
$87.23/contact
1,260 contacts |
|
NA |
| Walk-in Consulting |
$28,780 |
$44.41/contact
648 contacts |
|
NA |
| Usability Testing |
$82,088 |
$156.36/hour
525 hours |
$342.03/session
240 sessions conducted |
NA |
|
|
$5,472.53/project
15 projects |
|
NA |
| WWW/Gopher/FTP |
$336,406 |
$0.03/access
11,298,504 access to central servers |
$1,038.29/account/year
324 information provider accounts |
97% |
|
|
$38.61/contact
8,712 information provider contacts |
|
NA |
| TOTAL |
$23,855,577 |
|
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