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IUPUI Campus FY 99-00 Report on Cost
and Quality of Services
NOTE: The report on Cost and Quality
of Services is prepared using budgeted expenses for the fiscal year.
This year's budget is the first to include the budgeted expenses
funded by the Special State Appropriations for IT (the Strategic
Plan funding). These funds were used to support many of the
services listed below. In many cases the expenses were budgeted
in this year to reflect anticipated purchases or upgrades of hardware
or software. The corresponding change in metrics or in user
satisfaction may lag behind the expenditure due to many factors,
including the timing of installations, learning curves surrounding
the new technology, and user adoption rates.
ABC Glossary
Service Annual Measurement
Units Unit
Cost User
1.
Account Administration $115,482 205,641 User
IDs $0.56 86.40%
2.
Advanced Visualization (VR/VE) $133,622 20
2,000
Projects
Hours
$6,681.11
$66.81
100.00%
3.
Authentication Services $41,984 2,297 Safeword
Cards $18.28 86.50%
4.
Cable TV $179,144 990 Drops/Month $15.08 NA
5.
Classroom Technology $1,926,072
Classroom
Technology (Fixed) $1,144,086 35
6,750
Students/Session
Class Sessions
$4.84
$169.49
91.03%
Classroom
Technology (Mobile) $781,987 35
25,000
Students/Session
Class Sessions
$0.89
$31.28
91.03%
Classroom
Technology Upgrades $0 (IUB
Only) (IUB
Only)
6.
Collaborative Technologies $0 (IUB
Only) (IUB
Only)
7.
Computer Installation and Repair $743,795 3,500
1,800
Hours
Workorders
$212.51
$413.22
89.30%
8.
Conferencing $0 (IUB
Only) (IUB
Only)
9.
Data Archival/Massive Data Storage $126,573
97.00%
10.
Database Administration $125,337 25,000
250
280
42
DB
Objects Databases
Gb's
Servers
$5.01
$501.35
$447.63
$2,984.22
NA
11.
Database/Data Management Support $0 (IUB
Only) (IUB
Only)
12.
Departmental Computing Support Delivery: $393,995
Advising
and Departmental Services $253,905 155
180
6,150
LSP
Depts/Ctrs/Institutes
Faculty & Staff
$1,638.10
$1,410.58
$41.29
89.00%
Distributed
Support Infrastructure (PICS) $68,744 155
6,150
180
LSP
Faculty & Staff
Depts/Ctrs/Institutes
$443.51
$11.18
$381.91
NA
Education/Certification
(EdCert) Program $1,850 8
1
168
Students/Session
Class Sessions
Hours of Instruction
$231.25
$1,850.00
$11.01
NA
Hardware/Software
Acquisition Consulting $12,561 155
180
6,150
LSP
Depts/Ctrs/Institutes
Faculty & Staff
$81.04
$69.78
$2.04
NA
Infrastructure
Appl. & Tech. Assessment/Development $56,935 155
180
6,150
LSP
Depts/Ctrs/Institutes
Faculty & Staff
$367.32
$316.31
$9.26
NA
13.
Desktop Computing Environment for Faculty and Staff $276,080
14.
Digital Library Technologies $0 (IUB
Only) (IUB
Only)
15.
Education Program: $271,104
Computer-Based
Training Program (CBT's) $0 (IUB
Only) (IUB
Only)
General
Computing Classes (PROSTEPS) $118,489 852
2,008
198
Hours
of Instruction Students
Class Sessions
$139.07
$59.01
$598.43
92.00%
InfoShares $0 (IUB
Only) (IUB
Only)
NA
JumpStart
Classes (STEPS) $102,663 10,447
868
404
Students
Hours of Instruction
Class Sessions
$9.83
$118.27
$254.12
92.00%
Self-Study
Programs $0 (IUB
Only) (IUB
Only)
Student
Technology at IU (STIU) $49,952
97.30%
16.
Electronic Lockers $36,670 7,500
20
Bookbag
Users Gb's
$4.89
$1,833.51
92.70%
17.
Electronic Text Resources: $0
Consulting $0 (IUB
Only) (IUB
Only)
Education $0 (IUB
Only) (IUB
Only)
On-Line
Information Resources $0 (IUB
Only) (IUB
Only)
Public
Workstation Access $0 (IUB
Only) (IUB
Only)
18.
Financial & Procurement Systems (FIS, TOPS, etc.) $3,799 91.68%
Electronic
Research Administration System $2,548 91.68%
Financial
& Procurement Systems-Legacy $1,251 91.68%
19.
Global Name Space Management $1,777 302,403 User
IDs $0.01 NA
20.
High Performance Computing: $201,931
Distributed
Memory $135,957 10,722
48
CPU
Hours User Accounts
$12.68
$2,832.43
NA
Shared
Memory $65,975
21.
Human Resource Systems (HRIS, etc): $3,799 95.30%
Human
Resource System-Legacy $1,251 95.30%
New
Human Resource Management System $2,548 95.30%
22.
Information Access: $6,733
Decision
Support Systems $2,980 100.0%
Information
Center $3,753 97.30%
23.
Instructional Technology Support/CTL and TLTL $392,199 12,480 Hours $31.43 94.70%
24.
Instructional Computing $68,981 2,400 Accounts $28.74 92.80%
25.
Library Systems $0 (IUB
Only) (IUB
Only)
26.
Listserve $22,477 9,000,000
70,000,000
1,000
320,000
Digests
Recipients
Lists
Postings
$0.00
$0.00
$22.48
$0.07
88.70%
27.
Media Services $202,495 NA
Video
Production Projects $133,614 120 Workorders $1,113.45 NA
Distributed
Education Projects $68,882 66 Workorders $1,043.66 NA
28.
Messaging/Electronic Mail $478,255 228,643,811
51,055,470
45,491
Mb's
Messages
Accounts
$0.00
$0.01
$10.51
82.90%
29.
Networks: $4,096,052
Abilene/vBNS/Internet2 $270,716
93.20%
Commodity
Internet $251,073 115,337,600 Packets
(thousands) $0.00 93.20%
Integrated
Network Services $147,250 $45,333 Accesses $3.25 93.20%
IUBnet $0 (IUB
Only) (IUB
Only)
IUPUInet $2,200,797 13,120 Connections $167.74 91.60%
IUnet $380,559 93.20%
LANs $110,564 13,487
222
Ports
LANs
$8.20
$498.03
93.20%
Remote
Access $411,465 4,967,461
851
Calls
Lines
$0.08
$483.51
87.00%
TransPAC $76,330 93.20%
Video $247,299 2,094 Events $118.10 NA
30.
Newsgroups $6,357 117,000,000
50,000,000
Documents
Articles Read
$0.00
$0.00
89.50%
31.
Online Learning Technology Support $616,716 95.40%
32.
Other Applications $649,684 5,217 Development
Hours $124.53 NA
33.
Printing and Other Output $10,024 NA
34.
Publications/Documentation: $298,161 NA
Events $37,409 5
4,791
Events
Conducted Participants
$7,481.86
$7.81
NA
Planning $51,294 16
9,418
Documents
Produced Documents Distributed
$3,205.89
$5.45
NA
Public
Relations $69,296 94
212,924
Documents
Produced Documents Distributed
$737.19
$.33
NA
Technical
Documentation $663 NA
User
Information-Electronic $75,763 181
1,174,311
Documents
Produced Documents Distributed
$418.58
$0.06
89.60%
User
Information-Printed $63,737 43
262,045
Documents
Produced Documents Distributed
$1,482.25
$0.24
93.40%
35.
Research Computing $40,137 90.00%
36.
Security Administration $87,434 302,403 User
ID's $0.29 NA
37.
Software Site Licenses $498,608 34,000 Faculty/Staff/Students $14.66 90.70%
38.
Stat & Math Center: $82,408 100.00%
Extended
Consulting $8,656 8 Contacts $1,082.00 100.00%
Hardware/Software
Acquisition Consulting $50,069 200 Contacts $250.35 100.00%
On-Line
Information Resources $12,918 355,000 Contacts $0.24 100.00%
Telephone,
E-Mail & Other Walk-in Consulting $10,765 200 Contacts $53.82 100.00%
39.
Student Information Systems (Registration, FAMS, etc.) $143,375 98.50%
New
Student Information System $141,031 98.50%
Student
Information System-Legacy $2,344 98.50%
40.
Student Technology Centers: $1,175,878
Consulting $857,052 24,180
325,480
1,301,922
Students
Contacts
Seat Hours
$35.44
$2.63
$0.66
92.80%
Hardware $42,183 1,830,059 Seat
Hours $0.02 93.90%
Printing $6,213 NA
Software $270,430 1,830,059 Seat
Hours $0.15 96.90%
41.
Support Center: $663,616
E-Mail
Consulting $22,135 3,692
6,000
Operating
Hours Contacts
$6.00
$3.69
95.70%
Eclipse $124,290 8,760
77,000
Operating
Hours Incidents
$14.19
$1.61
98.40%
On
Line Support Services $36,682 8,760
1,433,282
Operating
Hours Web Accesses
$4.19
$0.03
NA
Knowledge
Base $48,779 8,760
175,000
Operating
Hours Web Accesses
$5.57
$0.28
91.20%
Telephone
Consulting $343,658 3,692
55,000
Operating
Hours Contacts
$93.08
$6.25
92.90%
Walk-In
Consulting $88,072 13,000
3,692
Contacts
Operating Hours
$6.77
$23.85
91.60%
42.
Telephone Services: $7,509,865
Cellular $231,335 354 Phones
Per Month $653.49 91.70%
Conference
Calls $26,661 1,200 Calls $22.22 89.80%
Consulting
and Support $457,832
6,403
Workorders
$71.50
94.60%
Dial
Tone $3,213,792 11,660
88,500
Lines
Per Month Calls
$22.97
$3.03
96.90%
Directory
Publications $45,671 15,000 Directories $3.04 89.90%
Long
Distance $1,138,797 2,750,000
7,000,000
Calls
Minutes
$0.41
$0.16
97.10%
Paging $238,883 1,800 Pagers
Per Month $11.06 94.60%
Special
Services $661,522
Switchboard
Information and Answering Services $1,182,472 $1,503,900
8,760
Calls
Hours
$0.79
$134.99
84.90%
Telephone
Repair $312,903 2,406 Work
Orders $130.05 97.10%
43.
University Telecommunications: $0
Consulting
& Application Support $0 (IUB
Only) (IUB
Only)
Voice
Systems Design Support $0 (IUB
Only) (IUB
Only)
44.
Unix Workstation Support: $111,940 94.70%
Extended
Consulting $55,703 400
100
Requests
Contacts
$139.26
$557.03
94.70%
Hardware/Software
Acquisition Consulting $11,994 500
Requests
$23.99
94.70%
On-Line
Information Resources $21,855 400,000 Web
Accesses $0.05 94.70%
Telephone,
E-Mail & Other Walk-In Consulting $22,388 94.70%
45.
Usability Testing $0 (IUB
Only) (IUB
Only)
46.
World Wide Web Services $115,208 95.73%
TOTAL $21,857,771
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