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IUPUI Campus FY 98-99 Report on Cost
and Quality of Services
NOTE: The report on Cost and Quality
of Services is prepared using budgeted expenses for the fiscal year.
This year's budget is the first to include the budgeted expenses
funded by the Special State Appropriations for IT (the Strategic
Plan funding). These funds were used to support many of the
services listed below. In many cases the expenses were budgeted
in this year to reflect anticipated purchases or upgrades of hardware
or software. The corresponding change in metrics or in user
satisfaction may lag behind the expenditure due to many factors,
including the timing of installations, learning curves surrounding
the new technology, and user adoption rates.
ABC Glossary
Service Annual Measurement
Units Unit
Cost User
1.
Account Administration $95,479 284,409 User
ID/year $0.34 88.60%
2.
Authentication Services $41,561 2,242 Safeword
Cards $18.54 86.20%
3.
Cable TV $177,818 1,250 Drops/Month $11.85 NA
4.
CICA: NA
General
Programming & Workstation Consulting
Media
Services (audio and video development (IUB Service Only)
Technology
Exploration
Visualization
Consulting
5.
Classroom Technology 85.50%
Fixed
Classroom Technology $435,500 6,750
35
Class
Sessions Students/Session(avg)
$64.52
$1.84
85.50%
Mobile
Classroom Technology $719,673 20,997 35
Class
Sessions Students/Session(avg)
$34.28
$0.98
85.50%
Special
Classroom Technology Awards (IUB Service Only) NA
6.
Computer Installation and Repair $864,993 2,660
5,316
Work
Orders Hours
$325.19
$162.71
87.00%
7.
Conferencing (IUB
Service Only) NA
8.
Data Archival/Massive Data Storage $36,708 219 Gb $167.62 NA
9.
Database Administration $92,740 635 Hours $146.05 NA
10.
Database/Data Management Support (IUB
Service Only) NA
11.
Departmental Computing Support Delivery: 83.80%
Advising
and Departmental Services $315,691 180
6,134
150
Schools/Unit/Dept
Faculty & Staff
Local Svc Support Provider
$1753.84
$51.47
$2104.61
85.00%
Distributed
Support Infrastructure (PICS) $97,433 180
6,134
150
Schools/Unit/Dept
Faculty & Staff
Local Svc Support Provider
$541.29
$15.88
$649.55
83.80%
Hardware/Software
Acquisition Consulting (IUB
Service Only) NA
Infrastructure
Application & Technology Assessment/Development $6,637 (No
Measurements) 83.80%
12.
Education Program: 99.00%
Education/Certification
(EdCert) Program (IUB
Service Only) NA
General
Computing Classes (PROSTEPS) $112,466 1,924
215
860
Students
Classes
Hrs of Class Delivery
$58.45
$523.10
$130.77
99.00%
InfoShares (IUB
Service Only) NA
JumpStart
Classes (STEPS) $110,370 8,098
422
844
Students
Classes
Hrs of Class Delivery
$13.63
$261.54
$130.77
99.00%
Self-Study
Programs (IUB
Service Only) NA
Workshops
and Conferences (including CATC) $6,253 (No Measurements) 99.00%
13.
Electronic Lockers $41,644 7,485
11.2
Bookbag
Users Gb's
$5.56
$3,718.26
89.80%
14.
Electronic Text Resources: (IUB
Service Only) NA
Consulting (IUB
Service Only) NA
Education (IUB
Service Only) NA
On-Line
Information Resources (IUB
Service Only) NA
Public
Workstation Access (IUB
Service Only) NA
15.
Financial & Procurement Systems (FIS, TOPS, etc.) $2,985 (No
Measurement) 89.20%
16.
Global Name Space Management $25,830 284,409 User
ID/year $0.09 NA
17.
High Performance Computing: (IUB
Service Only) NA
IBM
SP2 - Production High Performance Computing (IUB
Service Only) NA
SCAAMP (IUB
Service Only) NA
18.
Human Resource Systems (HRIS, etc.) $2,252 (No
Measurement) 86.80%
19.
Information Access: 88.20%
Decision
Support Systems $1,518 (No
Measurement) 88.20%
Information
Center $760 (No
Measurement) 88.20%
20.
Instructional Technology Support/CTL and TLTL $241,692 5,040 Hours $47.95 96.10%
21.
Instructional Computing $93,780 2,344 Network
ID's Issued $40.01 96.90%
22.
Library Systems (IUB
Service Only) NA
23.
Listserve $136,240 957
313,311
70,808,096
8,671,768
Lists
Postings
Recipients
Digests
$142.36
$0.43
$0.0019
$0.02
88.70%
24.
Media Services 90.90%
Video
Production Projects $156,475 102 Workorders $1,534.07 90.90%
Distributed
Education Projects $118,043 66 Workorders $1,788.52 90.90%
25.
Messaging/Electronic Mail $123,690 73,514,690
634,795
Messages
Mbytes
$0.0017
$0.19
85.20%
26.
Networks: NA
Integrated
Network Services $90,376 1,715
43,338
Receptions/Origination
Accesses
$52.70
$2.09
NA
Internet $316,126 72,085,999
852
Packets
(thousands) Gb
$0.004385
$370.87
90.50%
IUBnet (IUB
Service Only) NA
IUPUInet $1,054,230 11,292
5,641
Connections
Gb
$93.3608
$186.90
90.50%
IUnet $163,736 46,605,783
546
Packets
(thousands) Gb
$0.0035
$299.88
90.50%
LANs $30,624 (No
Measurements) 80.40%
Remote
Access $1,260,100 488
3,496,354
Lines
Calls
$2,582.17
$0.36
79.80%
Video $308,400 1,984 Events $155.44 NA
27.
Newsgroups $11,531 117,408,305
50,332,484
Documents/Year
Articles/Year
$0.0001
$0.0002
93.70%
28.
Online Learning Technology Support $386,714 (No
Measurements) 64.10%
29.
Other Applications $562,008 6,294 Hours $89.29 NA
30.
Printing and Other Output $27,875 (No
Measurements) NA
31.
Publications/Documentation: NA
Electronic
Publications Design $100,412 250
2,802,352
Items
Produced Items Distributed
$402
$0.0358
90.20%
Public Information $141,001 186
200,723
Items
Produced Items Distributed
$758
$0.7025
90.20%
Technical
Documentation $41,968 6
1,756
Items
Produced Items Distributed
$6,995
$23.90
87.80%
32.
Research Computing $199,592 (No
Measurements) 91.90%
33.
Security Administration $65,283 284,409 User
ID/Year $0.23 NA
34.
Software Site Licenses $391,658 34,933 Faculty/Staff/Students $11.21 98.50%
35.
Stat & Math Center: 83.80%
Extended
Consulting $5,000 7 Contacts $714.29 83.30%
Hardware/Software
Acquisition Consulting $35,315 250 Contacts $141.26 83.30%
On-Line
Information Resources $3,000 335,725 Contacts $0.01 83.30%
Telephone,
E-Mail & Other Walk-in Consulting $6,000 250 Contacts $24.00 83.30%
36.
Student Information Systems (Registration, FAMS, etc.) $494,807 3,046 Hours $162.44 87.50%
37.
Student Technology Centers: 97.20%
Consulting $1,198,211 1,313,884 Seat
Hours $0.91 93.30%
Hardware $206,782 1,313,884 Seat
Hours $0.16 95.10%
Printing (IUB
Service Only)
Software $243,989 1,313,884 Seat
Hours $0.19 96.50%
38.
Support Center: NA
E-Mail
Consulting $28,921 5,398
3,692
Contacts
Hours Available
$5.36
$7.83
91.10%
Eclipse
System $160,399 69,381
8,760
Incidents
Hours Available
$2.31
$18.31
86.80%
Extended
Consulting (IUB
Service Only) NA
Knowledge
Base $71,331 140,021
8,760
Web
Hits Hours Available
$0.51
$8.14
91.10%
Telephone
Consulting $279,530 51,563
3,692
Calls
Hours Available
$5.42
$75.71
89.20%
Walk-In
Consulting $65,714 12,061
3,692
Walk-Ins
Hours Available
$5.45
$17.80
95.10%
39.
Telephone Services: 91.20%
Cellular $330,337 284 Phones/Month $96.93 83.70%
Conference
Calls $46,616 1,200 Calls $38.85 91.80%
Consulting
and Support $461,097 6,682 Adds/Moves/Changes $69.01 91.10%
Dial
Tone $2,579,197 11,376
87,640,255
Lines/Month
Calls
$18.89
$0.03
97.80%
Directory
Publications $34,289 15,000 Directories $2.29 91.00%
Long
Distance $1,079,136 2,227,314
6,134,266
Calls
Minutes
$0.48
$0.18
95.70%
Paging $491,657 3000 Pagers/Month $13.66 93.00%
Special
Services $1,069,477 225 Bills/Month $396.10 NA
Switchboard
Information and Answering Services $1,411,004 1,513,012 Calls $0.93 91.10%
Telephone
Repair $544,173 2,211 Work
Orders $246.12 94.80%
40.
University Telecommunications: (IUB
Service Only) NA
Consulting
& Application Support (IUB
Service Only) NA
Voice
Systems Design Support (IUB
Service Only) NA
41.
Unix Workstation Support: 94.50%
Extended
Consulting $23,501 280 Requests $83.93 94.50%
Hardware/Software
Acquisition Consulting $5,211 50 Requests $104.22 94.50%
On-Line
Information Resources $9,182 400,000 Hits $0.023 94.50%
Telephone,
E-Mail & Other Walk-In Consulting $9,482 250 Contacts $37.93 94.50%
42.
Usability Testing (IUB
Service Only) NA
43.
Virtual Reality/Virtual Environment $138,608 (No
Measurements) 93.90%
44.
World Wide Web Services $89,163 (No
Measurements) 96.40%
TOTAL $20,330,994
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