About UITS
Ask
for Help Knowledge
Base Services Directory Find
UITS People and Groups Notices
and Alerts
UITS Home IT News and Events Services and Support
Bloomington Campus FY 00-01 Report on
Cost and Quality of Services
NOTE: The report on Cost and Quality
of Services is prepared using budgeted expenses for the fiscal year.
This year's budget is the first to include the budgeted expenses
funded by the Special State Appropriations for IT (the Strategic
Plan funding). These funds were used to support many of the
services listed below. In many cases the expenses were budgeted
in this year to reflect anticipated purchases or upgrades of hardware
or software. The corresponding change in metrics or in user
satisfaction may lag behind the expenditure due to many factors,
including the timing of installations, learning curves surrounding
the new technology, and user adoption rates.
Service Annual Measurement
Units Unit
Cost User
1.
Account Administration $216,147
401,913 69,102
User
ID's Actions
$0.54
$3.13
NA
2.
Advanced Visualization (VR/VE) $460,929 22
3,400
Projects
Hours
$20,951.33
$135.57
96.4%
3.
Authentication Services (*Reflects
costs and measurement units for entire University)
$217,386
367,743 34,073,472
717,921
9,759
731,593
Kerberos
Principles Kerberos Transactions
Safeword Card Trans.
Safeword Cards
User ID's
$0.59
$0.01
$0.30
$22.28
$0.30
85.1%
4.
Cable TV $116,669
8,863 Drops $13.16 NA
5.
Classroom Technology $1,211,316
87.9%
Classroom
Technology (Fixed)
$1,008,925
2,367 339,995
Class Sections Students
$426.25 $2.97
NA
Classroom Technology (Mobile)
$114,694
453 4,223
9,806
Class Sessions Equipment
Requests
Students
$253.19 $27.16
$11.70
NA
Non General Inventory Classrooms
$87,697
1
Classrooms
$87,697.21
NA
6.
Collaborative Technologies (*Reflects costs
and measurement units for entire University) $180,874
9
Projects
$20,097.13
NA
7. Conferencing
$64,883
159 7,000
Conferences
Users
$408.07
$9.27
92.9%
8. Data Archival/Massive
Data Storage
$1,059,805
3,000,000 510
16,000,000
#
of Files # of Users
Storage Used (MB)
$0.35
$2,078.05
$0.07
88.0%
9. Database Administration
$1,051,878
157 285
12
Databases
GB's
Servers
$6,699.86 $3,690.80
$87,656.46
NA
10.
Database/Data Management Support $549,725
5,803 6,013
14,991
DB
Systems DBA Contact
User Contacts
$94.73
$91.42
$36.67
94.7%
11. Departmental Computing Support Delivery
$784,083
NA
Advising
and Departmental Services $407,647
267 250
6,633
LSP
Depts/Ctrs/Institutes
Faculty & Staff
$1,526.77
$1,630.59
$61.46
83.1%
Distributed
Support Infrastructure (PICS) $103,752
267 6,633
250
LSP
Faculty & Staff
Depts/Ctrs/Institutes
$388.58 $15.64
$415.01
83.1%
Education/Certification
(EdCert) Program $80,003 30
1,000
500
Class
Sessions Hours of Instruction
Students
$2,666.76
$80.00
$160.01
92.4%
Hardware/Software
Acquisition Consulting $61,410
250 6,633
267
Depts/Ctrs/Institutes
Faculty & Staff
LSP
$245.64 $9.26
$230.00
NA
Infrastructure
Application & Technology Assessment/Development $131,272 250
6,633
267
Depts/Ctrs/Institutes
Faculty & Staff
LSP
$525.09 $19.79
$491.65
NA
12.
Digital Library Technologies $813,509
NA
Research
$223,300
NA
Service Delivery
$590,210
128,526 4,713,614
53,552
37,392
23,028
234,175
14,554
10,109,025
# Digital Objects in DL Collections
# Image File Accesses
# Page Images
#Pages in Text
# Photo/Slide Images
# Sound File Accesses
# Sound Files
# User Accesses
$4.59 $0.13
$11.02
$15.78
$25.63
$2.52
$40.55
$0.06
NA
13.
Education Program
$906,390
NA
Computer-Based
Training Program (CBT's) - (NETg) (*Reflects costs
and measurement units for entire University) $292,148
337 6,581
4,225
22,338
Courses Taken Courses
Launched
Users
CD's Distributed
$866.91 $44.39
$69.15
$13.08
85.5%
General
Computing Classes (PROSTEPS) $227,105
1,080 3,599
255
Hours
of Instruction Students
Class Sessions
$210.28
$63.10
$890.61
96.7%
JumpStart
Classes (STEPS) $356,374
10,050 1,233
434
Students
Hours of Instruction
Class Sessions
$35.46
$289.03
$821.14
96.7%
Self-Study
Programs $5,826
54
Courses Offered
$107.90
92.3%
Student
Technology at IU (STIU)
$24,936
114 6,600
171
Hours of Instruction Participants
Sessions
$218.74 $3.78
$145.83
NA
14.
Electronic Lockers $185,288 25,000
460
Bookbag
Users GB's
$7.41
$402.80
82.3%
15.
Electronic Text Resources $244,237
92.8%
Consulting $44,596
1,050 Contacts $42.47 NA
Education $12,297 75 Contacts $163.96 NA
On-Line
Information Resources $128,666
2,580,558 Web
Accesses $0.05 NA
Public
Workstation Access $58,677
4,075 Uses $14.40 NA
16.
Financial & Procurement Systems $3,151,159
85.1%
Electronic
Research Administration System $205,600 NA
Financial
& Procurement Systems-Legacy $1,539,297
19,610 21,444,000
Development
Hours Online Transaction
$78.50
$0.07
NA
Maintenance Management
Systems
$51,985
NA
Financial & Procurement
Systems - New
$1,354,276
NA
17.
Global Directory Services (Global Name Space Management) $122,702
257,296 User
IDs $0.48 NA
18. Grid Computing
$546,488
12
Applications
$45,540.71
NA
19. High Performance Computing
$2,590,975
NA
Distributed
Memory $2,097,212
755,875 620
CPU
Hours User Accounts
$2.77
$3,382.60
96.8%
Shared
Memory $289,401
261,305 135
CPU
Hours User Accounts
$1.11
$2,143.71
95.2%
Commodity
Clusters (Parallel PC Clusters) $204,362
6,840
CPU Hours
$29.88
NA
20.
Human Resource Systems (HRIS, etc.) $1,704,308
NA
Human
Resource System-Legacy $178,071 NA
New
Human Resource Management System $1,526,237 NA
21.
Information Access: $2,189,576
NA
Decision
Support Systems $1,469,799
1,536 1,509
4,837
Accounts
Datastructures
Queries
$956.90 $974.02
$303.87
91.1%
Information
Center $719,778
1,356 359,424
Accounts
Queries
$530.81 $2.00
89.0%
22.
Instructional Technology Support/CTL and TLTL $578,044
11,470 4,776
303
Hours
Contacts
Projects
$50.40
$121.03
$1,907.74
96.9%
23.
Instructional Computing - Research Applications $420,459
17,120 638,433
Accounts
Interactive Sessions
$24.56
$0.66
92.3%
24.
Library Systems: $2,459,923
90.7%
Library
Systems-Legacy $490,404
5,076 91,875,970
Development
Hours Online Transactions
$96.61
$0.01
90.7%
New
Library System $1,969,520
6,078,352 31,465,711
267,850
Circulation Transactions Page
Hits
Bibliographic Growth
$0.32 $0.06
$7.35
90.7%
25.
Listserve $48,985
168,163 853
345,529
63,725,362
Subscribers
Lists
Postings
Recipients
$0.29
$57.43
$0.14
$0.001
89.7%
26. Media Services
$0
(IUPUI Only)
(IUPUI Only)
Distributed Education Projects
$0
(IUPUI Only)
(IUPUI Only)
Video Production Projects
$0
(IUPUI Only)
(IUPUI Only)
27.
Messaging/Electronic Mail $1,241,855
36,756,430 237,587,763
91,877
Mb's
Messages
Accounts
$0.03
$0.01
$13.52
88.4%
28.
Networks: $13,650,080
NA
Abilene/Global
Networking/Internet2 $3,276,533
NA
Commodity
Internet $578,492
544,000,000 90
128
150
Packets
(thousands) Mb Pipeline
Terabytes Received
Terabytes Sent
$0.001 $6,427.69
$4,508.76
$3,868.58
96.0%
Converged
Technologies $422
NA
Integrated
Network Services $665,227
107 3,097
Classes Students
$6,217.08 $214.80
96.0%
IUBnet $2,495,427
240 30,025
Buildings Network
Connections
$10,397.61 $83.11
98.7%
IUnet $1,185,245
96.0%
IUPUInet
$0
(IUPUI Only)
(IUPUI Only)
LANs $100,165
30,025 Ports $3.34 85.8%
Remote
Access $437,359
11,773,440 1,748
Calls
Lines
$0.04
$250.21
87.6%
TransPAC $4,390,250
96.0%
Video $520,959
NA
29. Newsgroups
$16,852
3,701,832 49,997,231
Reader
Connections Articles Read
$0.0046
$0.0003
92.5%
30.
Online Learning Technology Support/Oncourse (*Reflects
costs and measurement units for entire University) $844,547
100,025
Users
$8.44
92.3%
31. Other Applications
$630,688
NA
Departmental Information
Services
$452,928
2,515
Development Hours
$180.09
NA
Other Applications
$177,760
NA
32. Portal
$486,549
NA
33.
Printing and Other Output $176,506 NA
34.
Publications/Documentation: $875,134
NA
Events $273,107
14 8,821
Events Participants
$19,507.64 $30.96
NA
Planning $96,778
28 42,600
Documents Produced Documents
Distributed
$3,456.36 $2.27
NA
Public Relations
$199,393
5,042,958 446
Documents
Distributed Documents Produced
$0.04 $447.07
NA
User
Information - Electronic $168,608
445 16,883,863
Documents Produced Documents
Distributed
$378.89 $0.01
83.0%
User
Information - Printed $137,248
108 509,726
Documents Produced Documents
Distributed
$1,270.82 $0.27
90.4%
35. Residence Halls $1,154,212
NA
In Room Consulting
$260,595
11,000 3,120
Residents
Hours
$23.69
$83.52
94.1%
Technology Center Consulting
$158,247
11,000 3,788,720
Residents
Seat Hours
$14.39
$0.04
94.1%
Hardware
$446,789
11,000 3,788,720
318
Residents
Seat Hours
Seats
$40.62
$0.12
$1,405.00
88.4%
Printing
$118,420
11,000 1,250,000
25
Residents
Printed Pages
Printers
$10.77
$0.09
$4,736.81
88.4%
Software
$170,161
11,000 3,788,720
318
Residents
Seat Hours
Seats
$15.47
$0.04
$535.10
93.4%
36.
Security Administration (*Reflects costs and measurement
units for entire University) $651,530 65
1,028
731,593
Projects
Worked On Systems Acted On
User Ids
$10,023.54 $633.78
$0.89
NA
37.
Software Site Licenses $2,432,112
108,696 Faculty/Staff/Students $22.38 93.4%
38.
Stat & Math Center: $342,311
92.7%
Extended
Consulting $65,065 21 Contacts
$3,098.33 92.7%
Hardware/Software
Acquisition Consulting $43,777
800 Contacts $54.72 92.7%
On-Line
Information Resources (*Reflects costs and measurement
units for entire University) $91,422
767,722 Contacts $0.12 92.7%
Telephone,
E-Mail & Other Walk-in Consulting $142,046
3,145 Contacts $45.17 92.7%
39.
Student Information Systems (Registration, FAMS, etc.) $4,528,818
92.5%
New
Student Information System $3,424,454
17,553 Development
Hours $195.09 NA
Student
Information System-Legacy $1,104,364
6,993 89,865,000
Development
Hours Online Transactions
$157.92
$0.01
NA
40.
Student Technology Centers: $4,758,077
96.1%
Consulting $1,246,674
37,076 366,760
5,718,914
Students
Contacts
Seat Hours
$33.62
$3.40
$0.22
93.9%
Hardware $1,900,536
7,653,200 1,456
37,076
Seat
Hours Seats
Students
$0.25
$1,305.31
$51.26
94.7%
Printing $619,155
17,325,000 58
37,076
Printed
Pages Printers
Students
$0.04
$10,675.09
$16.70
85.4%
Software $991,712
7,653,200 1,456
37,076
Seat
Hours Seats
Students
$0.13
$681.12
$26.75
97.0%
41.
Support Center: $1,947,566
NA
Eclipse $0 (IUPUI
Only) (IUPUI
Only)
E-Mail
Consulting $113,182 2,295
18,000
Operating
Hours Contacts
$49.32
$6.29
85.2%
Extended/Carry
In Consulting $55,629
523 310
Contacts
Operatin
