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Manager |
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# |
Service/Subservice |
Division |
Definition |
IUB |
IUPUI |
|
1 |
Account
Administration |
PO-SO |
This service
includes the creation and maintenance of user ids or
computer accounts. The
staff ensures that correct forms are completed, that
users are familiar with their rights and responsibilities
and that secret codes are properly filed so the user
can be helped by phone if needed. |
Merri
Beth Lavagnino |
Merri
Beth Lavagnino |
|
2 |
Advanced Visualization
(VR/VE) |
RAC |
The Advanced
Visualization Lab (AVL) provides expert consulting,
research support, educational opportunities, and hardware
and software resources for scientific visualization,
virtual reality, high-end computer graphics, and visual
tele-collaboration.
The AVL engages in projects and partnerships
with researchers, educators, and artists from all IU
departments and campuses. |
Eric Wernert |
Eric
Wernert |
|
3 |
Authentication
Services |
PO-SO |
Services
such as the "Safeword Cards" and Kerberos
authentication increase the security of the university's
systems and data. Authentication services provide the
facilities for extended authentication, beyond relying
solely on passwords. |
Stacie
Wiegand |
Stacie
Wiegand |
|
4 |
Bioinformatics
Support |
RAC |
Bioinformatics
is computationally intensive biology, particularly in
the areas of genomics, cell biology and molecular biology.
Bioinformatics methods are widely used by biologists
who do not study bioinformatics. UITS provides software,
application support, and consulting services for use
by researchers. |
Richard
Repasky |
Richard
Repasky |
|
|
Extended Consulting |
RAC |
Projects and
consulting contacts that require more than 4 hours.
Projects typically involve participation in work rather
than consulting. |
Richard
Repasky |
Richard
Repasky |
|
|
Online Information Resources |
RAC |
Web pages that
provide users with a means of identifying useful services
and instructions for making use of services. |
Richard
Repasky |
Richard
Repasky |
|
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Software/Licensing |
RAC |
Bioinformatics/Cheminformatics
software packages licensed and installed on UITS systems
for general use. |
Richard
Repasky |
Richard
Repasky |
|
|
Telephone,
E-mail & Other Walk-in Consulting |
RAC |
User support
for software packages, consulting on appropriate algorithms,
methods of data analysis and software packages. Assistance
to biological researchers getting started with high-performance
computing. |
Richard
Repasky |
Richard
Repasky |
|
5 |
Cable TV |
TELC |
Cable TV services
are provided on both the Bloomington and Indianapolis
campuses with the main programming being information
and movies. |
Sally
Brann |
Sally Brann |
|
6 |
Classroom
Technology |
TLIT |
A single point
of contact is provided for faculty who want to use technology
in their teaching environments. This includes providing and maintaining equipment
installed in classrooms, resolving operational problems,
and facility planning.
In addition, mobile technology can be scheduled
and delivered to classrooms as requested by faculty
and staff. These
services are provided by UITS on the Indianapolis campus.
They are provided through a partnership between
UITS and Instructional Support Services on the Bloomington
campus. |
|
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|
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Classroom Technology (Fixed) |
TLIT |
Faculty
support services include training, passwords, ermergency
assistance, troubleshooting, room checks, online documentation,
e-mail notification of changes/problems.
Classroom equipment support includes acquisition,
installation, maintenance, and replacement on a life
cycle schedule. System
designs are continually reviewed for efficiency and
effectiveness. |
Beverly Teach |
David
Donaldson |
|
|
Classroom Technology (Mobile) |
TLIT |
A
wide range of mobile equipment may be scheduled and
delivered for use in classroom instructional activities,
including laptops, video/data projectors, video conferencing
equipment, televisions, VCRs, DVDs, slide projectors,
audio equipment, etc.
Training and emergency support are provided. |
|
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Non General Inventory Classrooms Upgrades |
TLIT |
(TBD) |
(TBD) |
(TBD) |
|
7 |
Collaborative
Technologies |
TELC |
UITS develops
and implements information technology to support distributed
collaboration, including in such areas as desktop videoconferencing,
digital video streaming, multipoint data conferencing,
and Web-based access to application sharing, emphasizing
shared Web browsing, shared presentation viewing and
whiteboarding. UITS also develops, implements,
and supports visualization technologies for advanced
immersive collaboration environments. |
Doug
Pearson |
Gerry
Bernbom |
|
8 |
Common File
System (Electronic Lockers) |
RAC |
The Common File
System (CFS) service provides a space for faculty, staff
and students
to store their data that is easy to access from any
networked machine from home or on campus.
CFS also provides sufficient capacity and performance
to meet the needs of this diverse user base.
Faculty, students, and staff can store their electronic documents and personally
owned software, store their e-mail, launch specific
applications, and get access to networked information
via their CFS space. UITS helps customers prevent
accidental loss of information
by performing regular backups on the CFS. |
Anurag Shankar |
Anurag
Shankar |
|
9 |
Conferencing |
TLIT |
Conferencing
services enable collaboration among members of the university
community. Much of the work being done to deliver conferencing
services focuses on providing alternatives for academic
collaboration. As this service develops, the university
will benefit from whiteboard conferencing and desktop
video conferencing capabilities. In addition to exchanging
messages, faculty, staff, and students will collaborate
with colleagues and workgroups on campus and at other
universities. Computer based "white board"
facilities will provide group audio/graphic conferencing,
and videoconferencing will remove the geographic barriers
between campuses and other remote sites. This is a Bloomington service only. |
David
Goodrum |
N/A |
|
10 |
Data Archival/Massive
Data Storage |
RAC |
Faculty
and staff have a need for a reliable, central archival
system for low cost storage of large data sets and data-intensive
applications. With these services, researchers can move
selected files to, and retrieve files from a networked
file archiving storage facility that provides them with
extended storage capacity. This facility also provides
them with protection from inadvertent destruction of
primary copies of files maintained in local file spaces. |
Anurag
Shankar |
Anurag
Shankar |
|
11 |
Database
Administration |
UIS |
This
service is intended to provide and maintain
institutional databases for Indiana University. The primary consumers of this service are
UITS development teams who utilize the database environment
to deliver enterprise information systems including
student, financial, library, HR and decision support.
Integrity, consistency, and the utility of institutional
data, and excellent database performance characterize
the environment. This
is service is located in Bloomington, but serves all
campuses. |
Mike
Egolf |
Lena
Woods |
|
12 |
Database/Data
Management Support |
TLIT |
Faculty, staff,
and students who use desktop and server-based database
applications, geographic information systems (GIS),
remote sensing software, image management, spreadsheets,
and web development tools are provided with consulting
and other support services by the Data Management Support
group (DMS). The support services include training,
site license administration, distribution of software,
technical support point of contact, hosting geographical
data, operation of servers, and creation and maintenance
of instructional environments related to teaching about
systems development and database technology.
Subservices include 1) Database Support with
DMS maintaining Oracle servers and associated application
development software on UITS central systems for teaching
and learning. DMS
is also the technical support focus for departmental
system administrators and database administrators for
Microsoft and Oracle databases. Consulting is provided to departments who
are seeking to build an information system to meet teaching
and learning, research, or administrative needs.
This includes business and departmental system
analysis, relational database design, and support for
building the database. 2) Web Database Service and Development
Support with DMS providing a central Microsoft based
UITS resource for departments who need to provide database
access via the Web but do not wish to operate their
own Web server or database server. This fee-based service includes Microsoft's
Internet Information Server (IIS) and SQL Server as
well as Macromedia's ColdFusion and all of the common
production environment utilities of UITS central machine
services. The
service also includes a development environment with
appropriate development tools.
High-level technical support for desktop tools
including but not limited to Microsoft's Access and
Excel is also provided. 3) GIS support consists of administering
site licenses for Clark Labs' Idrisi, Environmental
Systems Research Institute, Inc. (ESRI) products, ERDAS
Imagine, LizardTech image management software, and Manifold
System 5.0. This
encompasses distributing GIS and remote sensing software
included under each license, providing the technical
contact with the spftware vendors for resolving complicated
problems encountered by local support providers (LSPs),
and supporting software administrators for the Student
Technology Centers. These services are available to users on all
campuses. |
Mike
Halla |
N/A |
|
13 |
Decision
Support Services (Information Access) |
UIS |
Decision
makers throughout the university need access to useful
data resources to assist in their responsibilities.
The decision support environment is one in which individuals
can use their desktop tools to manipulate institutional
data. It is a
"point and click" interface and users do not
have to know programming languages to gather information
from institutional data structures and several pre-processed
data sets. |
|
|
|
|
Data Warehouse (Decision Support Systems) |
UIS |
The
Data Warehouse service has two components: a database
component and a web application (Indiana University
Information Environment). They both facilitate users access to the information
they need to fulfill their day-to-day responsibilities. |
Dana Voss |
Dana
Voss |
|
|
Information Center |
UIS |
The
university community has access to an information retrieval
environment on the mainframe.
They use the FOCUS query language that is well
suited to their needs and usage patterns, and permits
them to use their desktop tools to manipulate institutional
data. DSS is
responsible for the support of the Information Center
on the mainframe. |
|
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|
14 |
Departmental
Computing Support Delivery |
TLIT |
UITS
staff work with local support providers and are committed
to providing technology support and resources to departmental
Local Support Providers so they may achieve the technology
goals of their units. Services available to Local Support Providers
include workstation and server consulting; access to
LSP Lab resources; technical training and certification;
access to on-line technical tools and resources; and
reserved software distribution. |
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|
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Advising and Departmental Services |
TLIT |
Support systems
consulting for departmental planning, third tier technical
support for Mac and Windows, and charge-back services
in direct support of departmental end-users. |
Mark
Lynch |
Jim
Kippenbrock |
|
|
Distributed Support Infrastructure (PICS) |
TLIT |
Partners
in Computing Support (PICS) is a program that provides
a way to foster continuing technical education and support,
human networking, tools and communication of UITS strategies
on an ongoing and consistent basis. |
Gary
Alspaugh |
|
|
|
Education/Certification (EdCert) Program |
TLIT |
An
educaiton program specifically geared toward the IT
professional at IU. The instructors are Microsoft Certified to
teach the Microsoft Certified Courseware.
The only fee charged is for the courseware. |
|
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Hardware/Software Acquisition Consulting |
TLIT |
Consulting
services for departments who wish advice on the purchase
of hardware or software for Windows and Macintosh. |
Mark Lynch |
|
|
|
Infrastructure Appl. & Tech. Assess./Dev. |
TLIT |
Assess
new products or technologies that appear to offer value
in the IU environment; establish and maintain software
services to assist LSPs in departmental support; develop
software tools as necessary. |
|
|
|
15 |
Digital
Library Technologies |
RAC |
The Digital
Library Program is a collaborative effort of the IU
Libraries, UITS/OVPIT, the School of Library and Information
Science, and the School of Informatics dedicated to
the production and maintenance of a wide range of high-quality
networked information resources for scholars and students
at IU and elsewhere. UITS provides support for technology
and staffing (in partnership with the Libraries) to
support creation of digital collections and develop
and maintain an infrastructure for their ongoing support
and delivery. While
based in Bloomington, services are provided to all campuses. |
Gerry
Bernbom/ Kris Brancolini/ Jon Dunn |
Gerry
Bernbom/ Kris Brancolini/ Jon Dunn |
|
|
Research |
RAC |
UITS
and the Digital Library Program are engaged in a number
of research activities and national initiatives related
to digital libraries, in partnership with faculty from
various IU schools and departments. Currently, the major activity is the Variations2
Digital Music Library project, which aims to establish
a digital library testbed system for music and conduct
research and development in system architecture, metadata
standards, network services, music instruction, usability,
HCI, and intellectual property. |
|
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Service Delivery |
RAC |
The
Digital Library Program provides access to a number
of digital collections (including image, text, and audio
formats). Some collections are provided primarily to
IU students and faculty in support of instruction, while
others have a broader user base of students, researchers,
and the general public at IU and beyond. |
|
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|
16 |
Education
Program/IT Training and Education |
TLIT |
Technology
training is available through STEPS (formerly known
as Jumpstart/TIPS) classes specifically for students;
PROSTEPS classes specifically geared to faculty and
staff. In addition,
the Education Program also provides self-study materials,
certifications for local support providers and other
university support staff. |
|
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|
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Computer-Based Training Program (CBTs)
- NETg |
TLIT |
NETg
are self-study tutorials, available online and on CD |
Chris Payne |
Chris
Payne |
|
|
General Computing Classes (PROSTEPS) |
TLIT |
PROSTEPS
are instructor-led workshops for everyone |
|
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JumpStart Classes (STEPS) |
TLIT |
STEPS
are free instructor-led workshops for IU students only |
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Self-study Programs |
TLIT |
(TBD) |
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Student Technology at IU (STIU) |
TLIT |
STUIs are free
workshops for incoming freshman students funded by the
STEPS budget |
Dennis
Gillespie |
|
|
17 |
Electronic
Text Resources |
RAC |
A humanities
computing research facility is available in the IUB
Main Library with the Library Electronic Text Resource
Service as its core. Personnel assist humanities faculty
and students in learning to use electronic editions
of scholarly texts in new approaches to teaching, learning,
and research. This
service is also extended to the IUPUI campus from Bloomington. |
|
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|
|
Consulting |
RAC |
Consultation
on the use and creation of electronic texts. |
John A Walsh |
John
A Walsh |
|
|
Education |
RAC |
Formal
and informal educational programs on the use and creation
of electronic texts. |
|
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|
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On-line Information Resources |
RAC |
Electronic
text resources available online via the WWW. |
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Public Workstation Access |
RAC |
Electronic
text resources available in the LETRS Humanities Computing
Lab (Main Library E157). |
|
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|
18 |
Financial
& Procurement Systems |
UIS |
Indiana University's
responsibility center management environment necessitates
access to appropriate sources of information for financial
and managerial decision-making. The Financial Information
System (FIS) enhances administrative effectiveness by
giving administrators, account managers, faculty, and
staff fast, efficient access to institutional data resources.
Likewise, The Online Purchasing System (TOPS) exists
to assist faculty, staff, and students in the purchase
and payment of goods and Services. |
|
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E-Business |
UIS |
(TBD) |
Don Grinstead |
Don
Grinstead |
|
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Electronic Research Administration System |
UIS |
(TBD) |
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Financial & Procurement Systems-Legacy |
UIS |
(TBD) |
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Financial & Procurement Systems-New |
UIS |
(TBD) |
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Maintenance Management Systems |
UIS |
(TBD) |
|
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|
19 |
Global Directory
Services |
PO-SO |
Enterprise directory
services include maintaining and providing institutional
data to applications,
and creating and maintaining central systems
account information via self-service applications. |
Stacie
Wiegand |
Stacie
Wiegand |
|
20 |
Grid Computing |
RAC |
Grid computing
is the tying together of disparate computational, storage,
and visualization environments by high-speed
networks. Grid computing creates fundamentally new opportunities
for scientific research, artistic creativity, and intellectual
collaboration. |
Stephen
Simms |
Stephen
Simms |
|
21 |
High
Performance Computing |
RAC |
Faculty, staff
and students have access to dedicated computing resources
and software tools, including state-of-the-art supercomputers,
parallel programming languages and subroutine libraries.
The HPC Support Group provides training and consulting
support for research and instruction using these facilities
on all of IU's campuses, online documentation, and site
licenses. |
|
|
|
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Commodity Clusters (Parallel PC Clusters) |
RAC |
Provides
a high performance computing environment for parallel
jobs on commodity Linux clusters to IU faculty, staff
and sponsored graduate students. |
Mary Papakhian |
Mary
Papakhian |
|
|
Distributed Memory |
RAC |
Provides
a high performance computing environment for parallel
and serial jobs on distributed memory systems to IU
faculty and faculty-sponsored staff and graduate students. |
|
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Shared Memory |
RAC |
Provides
a high performance computing environment for parallel
jobs, large-memory serial jobs and database applications
on shared memory systems to IU faculty and faculty-sponsored
staff and graduate students. |
|
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|
22 |
Human
Resource Systems (HRIS, etc.) |
UIS |
Indiana University's
responsibility center management environment necessitates
access to appropriate sources of information for financial
and managerial decision-making.
The Payroll/HRIS was established to pay and administer
the benefit plans for faculty, staff, and students.
It is currently under review and will be replaced
with a new integrated system. |
|
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Human Resource System-Legacy |
UIS |
(TBD) |
Dan McDevitt |
Dan
McDevitt |
|
|
New Human Resource Management System |
UIS |
(TBD) |
|
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|
23 |
Incident Response |
PO-SO |
Incident
response encompasses duties related to the receipt,
investigation, tracking, and resolution of reports of
technology abuse and security incidents, perpetrated
against or by members of the Indiana University community. |
Merri
Beth Lavagnino |
Merri
Beth Lavagnino |
|
24 |
Instructional
Computing - Research Applications |
RAC |
Individual
faculty members can make specialized software available
to a particular class or classes with restricted access
on UITS computers. This enables faculty members to select
and use software packages that otherwise are not supported
in the university-computing environment and made available
through the public computing facilities. |
Mary
Papakhian |
May Papakhian |
|
25 |
Instructional
Technology Support |
TLIT |
(TBD) |
|
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|
|
Assessment |
TLIT |
(TBD) |
(TBD) |
(TBD) |
|
|
CTL/TLTL |
TLIT |
Faculty
members and instructors who want to explore uses of
instructional computing and multimedia have a single
point of access in the Teaching and Learning Technologies
Lab on the Bloomington campus and the Center for Teaching
and Learning on the Indianapolis campus. Lab staff provides
coordinated support for exploring, developing, utilizing
and delivering effective teaching and learning environments.
The TLTL is a resource provided through a partnership
effort between the Dean of Faculties Office, Instructional
Support Services, and UITS. The CTL is a partnership effort provided by
the Office for Professional Development, Copyright Management
Center, IUPUI University Library, CyberLab: advanced
research and development laboratory, and UITS. |
David
Goodrum |
TBD |
|
|
Grants and Awards |
TLIT |
(TBD) |
(TBD) |
(TBD) |
|
26 |
Library
Systems |
UIS |
UITS and the
University Libraries maintain the NOTIS software system
through which the holdings of the IU Libraries are managed
and made available to patrons.
Upgrades are currently being performed to this
service. |
Vincent
Sheehan |
N/A |
|
27 |
Media
Services |
TLIT |
Media Services
offers a wide variety of audio and video services to
faculty and students.
These services include course production, traditional
video/audio production services and multimedia production
services. The
group can provide services for one session for a whole
semester. A valued
service to students is taping lectures and making them
available in the library for reference. This service is offered only on the IUPUI
campus. |
|
|
|
|
Distributed Education Projects |
TLIT |
(TBD) |
N/A |
David
Donaldson |
|
|
Video Production Projects |
TLIT |
(TBD) |
|
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|
28 |
Messaging/Messaging
Infrastructure |
TELC |
Students, faculty,
and staff members can integrate e-mail, fax, documents,
and electronic forms with their desktop computer applications
through the message handling system.
Included under this header is Listserve, Newsgroups,
and Messaging Infrastructure (DHCP, DNS, and ADS). |
Rick Jackson |
Rick
Jackson |
|
|
Email: Exchange |
TELC |
Provides
rich collaboration environment including mail, scheduling,
electronic forms, and groupware. |
|
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|
|
Email: Unix |
TELC |
IMAP
access to email is provided by the Shakespeare email
servers on the Bloomington campus and the Jewel email
servers on the IUPUI campus. These systems are for students,
faculty and staff and allow standard IMAP clients to
access an individual's |
