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Report on Cost and Quality of Services: IUPUI; 2001-2002

NOTE:    The UA Report on Cost and Quality of Services includes cost, activity measurement, and user satisfaction information for all UITS services that are funded in whole or in part by UA (University Administration) accounts.  The costs shown herein may contain costs funded from IUB or IUPUI accounts, if these accounts also contribute to the service’s delivery.  The activity measurements shown are from the entire population supported by the service (potentially including IUB, IUPUI, regional campuses, or a non-University audience); the user satisfaction reflects results of surveys conducted at both IUB and IUPUI.  The Funding column in the report indicates the source of the accounts that fund each service (ie IUB/UA indicates that a Service is funded by both IUB and UA accounts).

Some services offered to the IUPUI community are funded solely by UA accounts; the cost, activity measurements, and user satisfaction for these services are detailed on the UA Report.


Service  Funding  Annual Cost   Measurement Units   Activity Measurement   Unit Cost  User Satisfaction
1 Account Administration IUPUI  $           80,424                        8,895 Actions  $             9.04 94.3%
                           314,897 Accounts  $             0.26  
2 Advanced Visualization (VR/VE) IUPUI  $         304,344                        3,300 Hours  $           92.23 100.0%
                                    27 Projects  $    11,272.01  
3 Authentication Services IUB/IUPUI/UA  $         182,953                    407,290 Kerberos Principles  $             0.45 86.5%
                    551,708,459 Kerberos Transactions  $             0.00  
                             10,311 Safeword Cards  $           17.74  
                        1,004,536 Safeword Card Transactions  $             0.18  
4 Bioinformatics Support IUPUI  $             8,454         90.1%
       Extended Consulting    $             3,382                             12 Contacts  $         281.80  
       Online Information Resources    $                845                        3,130 Contacts  $             0.27  
       Software/Licensing    $             3,382                               5 Applications  $         676.31  
       Telephone, E-mail, & Other Walk-in Consulting    $                845                             41 Contacts  $           20.62  
5 Cable TV IUPUI  $         167,503                           756 Drops  $           18.46  
6 Classroom Technology    $      1,836,921         92.0%
       Classroom Technology (Fixed) IUPUI  $      1,097,400                           968 Class Sections  $      1,133.68  
                             12,457 Service Requests  $           88.10  
                             39,912 Students Enrolled  $           27.50  
       Classroom Technology (Mobile) IUPUI  $         739,521                              -         
                               5,354 Class Sections  $         138.13  
                             20,950 Service Requests  $           35.30  
                           105,030 Students Enrolled  $             7.04  
       Non General Inventory Classrooms N/A            
7 Collaborative Technologies IUB/IUPUI/UA  $         402,322                              -   Projects     
8 Common File System (Electronic Lockers) IUPUI  $           49,221         89.1%
                                    23 Gb's  $      2,140.06  
                               4,792 Bookbag Users  $           10.27  
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