Office of the Vice President

Sue B. Workman
Associate Vice President Client Services and Support

Sue B. Workman, associate vice president for client services and support, provides university-wide leadership for the development and management of resources to enhance the use of information technology in teaching and learning and for improving the support of technology used by all members of the Indiana University community. Workman sets the vision for the client virtualization model for the university and for the development and adaptation of IT services to meet the changing needs of faculty, students, and staff. She establishes external vendor relationships and negotiates contracts for enterprise license agreements. Workman has a significant record of accomplishment in working with university partners to negotiate agreements and partnerships on behalf of Indiana University. These include enterprise partnerships with Dell, Microsoft, Symantec, Apple, Adobe, and others that have saved the university millions of dollars. Workman is a leading national expert in knowledge management and self-service support. Workman created an agreement with Ivy Tech Community College to provide IT support for its more than 200,000 faculty, staff, and students. Workman is a member of the board of TechPoint, a non-profit organization that represents Indiana's technology community; the AT&T Higher Education Advisory Council; the BMC Software Advisory Board; the Adobe Education Advisory Board; the EDUCAUSE 2012 Program Committee; and the EDUCAUSE Core Data Survey Planning Committee. Her past positions include director of user support and director of teaching and learning technologies at IU. Her past industry experience includes being a systems engineer at Hewlett-Packard and a manager of technology operations for Automated Technology Associates (ATA) in Indianapolis. Workman has a Bachelor of Science degree in Mathematics and Computer Technology from the University of Indianapolis.

Selected Publications and Presentations

• Workman, Sue B., Stephens, Lisa A. (2012) Strategic Communication and Collaboration to Drive Outcomes, presented at EDUCAUSE 2012 Annual Conference.
• Pitt, S. P., Workman, S.B., Kunkle, R., Burnett, M. (2012) Women in Technology: Strategies and Best Practices to Attract Young Women into IT Programs and Careers, presented at EDUCAUSE 2012 Annual Conference.
• Workman, Sue B. (2012) From Them vs. Us to We: Collaborating for Change, Keynote Presentation at SIGUCCS 2012 Annual Conference.
• Workman, S.B., O’Bryan, C.A., Engel S. (2012) Partnersourcing Your IT Service Blueprint. EDUCAUSE Review Magazine, November 1, 2012.
• Workman, S.B., Holloway, J.R., Schau, D. (2011) From Us vs. Them to We: Collaborating for Change. EDUCAUSE Quarterly Magazine Volume 34, Number 3, 2011.
• Workman, S. B. (2011), Knowledge sourcing in IT support services. New Directions for Higher Education, 2011: 35–41.
• Workman, Sue. (2010) IU and Adobe: A Tale of Abundance. Campus Technology, December 8, 2010.
• Holloway, J.R., Workman, S.B. (2010) From War to Trust: IT in the New Normal. EDUCAUSE Quarterly Magazine Volume 33, Number 3, 2010.
• Workman, S. (2010) Edge, Leverage, and Trust: An Evolving Support Model, presented at ACUTA Forum for Strategic Leadership in Information Communications Technology,  April 20, 2010.
• Workman, S. (2009) Modeling a Successful Partnership, presented at Adobe Executive Event at EDUCAUSE.
• Workman, Sue B. (2009) Sweating the Assets for Smarter IT Support. EDUCAUSE Review, September/October 2009.
• Ford, C.L, J.R. Holloway, and S.B. Workman. (2009) Whatever It Takes: Supporting Higher Education Executives 24x7x365. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2009, Issue 18, September 2009.
• Workman, Sue. (2009) Abundance of Services at IU. ACUTA Journal of Information Technology in Higher Education.
• Haber, Lynn. (2008) Metrics Aren't All Numbers, They're the Information that can Help IT Perform Better. EDTECH Focus on Higher Education.
• Elmore, G. C. , J. R. Holloway, and S. B. Workman. (2006) Vision, Data, and Analysis: An Administrative Structure for Decision Making. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2006, Issue 11, May 2006.
• Workman, S., M. Childs, J. Causey, B. Moberly, & C. Fitzpatrick. (2006). Get connected: An approach to ResNet Services. EDUCAUSE Quarterly. 29: 4, 14-21.
• Workman, S. (2006) How to Communicate with Executives, presented at the ACUTA Annual Conference.
• Elmore, G. C. , J. R. Holloway, and S. B. Workman. (2005) An Architecture for Evolving IT Customer Service. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2005, Issue 14, July 2005.
• Elmore, G. C., J. R. Holloway, and S. B. Workman. (2004). Customer-Centered IT Support: Foundations, Principles, and Systems. EDUCAUSE Center for Applied Research, Research Bulletin, Volume 2004, Issue 23, November 2004.

Contact Information

Office of the Vice President for Information Technology & CIO
2709 E. 10th Street, Suite 301
Bloomington, IN 47408
812-855-0913
812-855-3310 (fax)
sbworkma@iu.edu